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Our friendly, dedicated Customer Care Team are on hand 7 days a week to assist with any queries, questions or concerns you may have.

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Email

Any queries, feel free to contact us
via email:

customercare@expressmobility.co.uk

Phone

Want to chat about your dream chair,
call us on:

01274 050825

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That’s okay, just fill in the form below and we’ll aim to get back to you as soon as we can. We aim to respond to all queries within 24 hours.
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FAQs

Frequently Asked Questions

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Can I see and try a Chair before I buy?

Of course, visit our Unit Premises in Bradford, West Yorkshire to try out any chairs you wish, Viewings by appointment, please contact us on 01274 050825.

Are the chairs safe?

Yes, they absolutely are! Our Riser Recliners will very gently and slowly rise you to your feet or ease you back to a fully reclined position.

Will I be shown how to use my new chair?

Our trained comfort specialists will be happy to explain all the features of your chair to you.We encourage our customers to spend as much time as they need to decide if our furniture suits them. When your items are delivered, our friendly delivery team will fully install them, taking time to ensure you understand how to use them before they leave.

Are your Chairs Genuine HSL Products?

Yes, We Stock Genuine HSL Products.

Where is my Furniture made?

All HSL furniture is handcrafted in the UK, the majority in the Yorkshire factory.

How much is delivery?

Standard delivery is Free on all of our products and Includes Set Up & Demonstration. An additional delivery charge of £79 is charged for Express 3 Day Delivery.

What is your returns policy?

In the unlikely event that you do need to cancel we ask that you do so within 48 hours of placing your order. Cancellation or amendment more than 48 hours after an order is placed will incur a cancellation charge of 20% of order value (or £100 if greater). Whilst we try to maintain the highest standard, if you do receive an item that is faulty or damaged you are entitled to a full refund or replacement up to 30 days from the date of receipt.

How do I make a complaint?

We hope that you are delighted with the purchase you've made and the service you have received from us and that you will never have cause to complain. If there is anything, however small, that you are not happy with, we'd like to hear about it so that we can put this right for you.

How does a riser recliner benefit me?

Riser recliner chairs offer many wellbeing benefits. They are particularly helpful for customers who may find it difficult to rise from a chair and can also be beneficial for those with circulation problems. As with all our range of feel-good furniture, finding the correct support is essential. Therefore, all our riser recliners come in different sizes and are designed around the body. The mechanism is specifically designed to operate quietly and efficiently to help you to your feet with ease.

I need a new chair, but I don't need one that rises yet.

We often have customers who buy a static fixed chair and later wish to upgrade to a chair that helps them rise to their feet. It might be worth considering 'future proofing'. Even if you don't need a chair that helps you to your feet now, you don't have to use that feature on the chair until its necessary. It's an added bonus to a reclining chair that one day you might like to use.

Still have questions?

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Discover the Perfect Recliner Chair

Browse our range of comfortable and stylish recliner sofa chairs, with free local delivery.